User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the Club Gold online casino platform and the relationship between us and our users. We set out how accounts are created, how promotions and payments are handled, and what we expect from players when using our services in Canada. By accessing the site you agree to comply with these terms and any policies or procedures we publish from time to time.

Account responsibilities

When you register an account with us you must provide accurate, complete and up-to-date information. We rely on the contact and identity details you supply to operate your account and process transactions. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

We may place temporary holds, limits or suspensions on accounts where we suspect unauthorised access, fraud, or breaches of these terms. You must notify us immediately if you believe your account has been compromised. We may require identity verification documents before permitting withdrawals or restoring account access.

Eligibility requirements

Access to our services is subject to eligibility checks. You must be of legal gambling age in your province or territory and located in a jurisdiction where our services are permitted. We do not accept players from certain restricted jurisdictions; eligibility is confirmed at registration and may be rechecked at any time.

Minors are strictly prohibited from creating accounts or placing bets. If an account is opened in error for someone underage, we will close the account and retain funds in accordance with applicable law until ownership and age can be verified.

Acceptable platform use

You agree to use the platform for lawful, personal entertainment only. Prohibited activities include using multiple accounts to avoid limits, attempting to manipulate games or promotions, laundering funds, or sharing account access. We reserve the right to close accounts and retain funds where abusive or fraudulent behaviour is identified.

General bonus and promotion rules

Promotions and bonuses are governed by specific terms published with each offer. Unless otherwise stated, promotional funds and free spins are subject to wagering and other conditions. We may set maximum cashout limits, game weightings and time limits for any promotion. Abuse of promotions may result in disqualification and forfeiture of winnings.

Deposits and withdrawals

Deposits must be made using accepted payment methods and in supported currencies. Withdrawal requests may be subject to verification checks, customary processing times, and applicable limits. We may require documentation to confirm identity, payment ownership and source of funds before releasing withdrawals.

We aim to process valid withdrawal requests promptly, but we are not responsible for delays caused by payment providers, banks, or incomplete verification. Where limits apply, these will be communicated in the cashier or account area.

Dispute resolution

If you have a dispute with us you should contact support first so we can try to resolve the matter directly. If a mutual resolution cannot be reached, we will outline available escalation steps and, where applicable, any independent dispute processes or third-party mediation options. Maintaining records of your account activity will assist any review.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in the service, legal requirements, or operational practice. We will publish updated terms on the site and notify users as appropriate. Continued use of the service after changes are published constitutes acceptance of the revised terms. For clarity, references to ClubGold in this document refer to the same operating brand.