Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out by email, phone, or live chat for clear, practical guidance on verification, deposits, withdrawals, promotions, or account settings. We aim to resolve queries quickly and keep communications simple. Using our convenient communication channels makes it easy to get step-by-step help whenever you need it. Support is available in English and several other languages.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email support) |
| General Enquiries | [email protected] (responses within 24 hours, weekdays) |
| Affiliate Enquiries | [email protected] (partner team) |
| Payments | [email protected] (withdrawals & billing queries) |
| Phone | +1 416 582 3941 |
| Working Hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to submit documents. Please email [email protected] with a clear subject line and up-to-date contact details to help us process your request faster. Attach any relevant files and include your account ID where applicable to avoid delays in verification or response times.
Send us a message
Need help with your account or a withdrawal? Contact Club Gold support and we’ll reply promptly - available 24/7 in English and French.
Prefer email? Reach us at [email protected]. ClubGold VIPs can also use the in-account VIP chat after logging in.
Response Time
Our support team aims to respond to support requests promptly. Most inquiries are answered within one business day. More complex issues, such as verification, payment or technical investigations, may take longer depending on their nature and any third-party checks required. If you need faster help, use live chat for immediate assistance; otherwise we'll follow up by email with updates until the issue is resolved.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or anything that would make the site easier to use, please share them. We review every message carefully and use your input to improve the service, fix issues, and refine the user experience. Thank you for helping us make the site better for Canadian players.